Operately connects your Shopify store, your Bosta account and your WhatsApp number. Every new order gets a confirmation message with Yes / Cancel / Change buttons, the answer lands on one list, and you ship what was actually confirmed.
Every order still with you, the customer's phone, what they ordered, and what they answered. Bad phone numbers, incomplete addresses, duplicates and customers who refused before are flagged before you spend on a shipment.
A confirmation, a reminder, a last call — WhatsApp templates approved by Meta, in Arabic or English, with quiet hours and a daily cap. See what it would have done to last week's orders before you switch it on.
Answers order status, delivery time, stock, prices and “do you deliver to Tanta?” in Arabic, Franco-Arabic and English. It never changes an order; complaints and changes go to a person, with a priority.
WhatsApp messages are billed by Meta to your own account (about 0.18 EGP each in Egypt). Operately charges nothing per message; agent replies are included in your plan.
The automation only asks; it never confirms, cancels or books an order by itself. Anything it cannot read as a yes or a no is put in front of a person, word for word.
Parcels stuck at the courier, why orders come back, which size gets returned, and alerts — on the same orders, when you want the rest of the story.
Two connections to start, about three minutes. WhatsApp and Facebook come later, from inside the app, step by step.